Shipping & Return Policy

RETURNS AND EXCHANGES


The item(s) must be new, unworn, unwashed, unaltered merchandise in resalable condition with original tags attached from our LUEROWN online store with the original invoice for online orders, or purchase information from your printed store receipt Returns made within 30 days of the purchase date will be eligible for a full refund to the original form of payment.
You may return merchandise by selecting any shipping carrier; however, LUEROWN will not be responsible for the costs associated with the return. We recommend selecting an insured and traceable shipping carrier. We are not responsible for import or shipping fees associated with returns sent from outside the United States. Ship the package to LUEROWN RETURNS, 279 Mott Street, New York, NY 10012.

Personalized items can not be returned or exchanged.

If you receive an incorrect item or if the merchandise is damaged or defective, please contact LUEROWN immediately by calling 646.590.0335 or by emailing info@luerown.com.
 
Unfortunately, we cannot exchange, replace or credit altered merchandise.
 
Merchandise returns purchased from the LUEROWN Online Store with PayPal may only be returned to the online store via the free prepaid shipping label included with your original order or by using our online link to request a prepaid return label in our “My Account” section.
 
Our Luerown store is unable to process refunds for purchases made with PayPal back to your PayPal account and can only be processed for store credit or exchanged for the full amount of the item(s).

 

SHIPPING AND HANDLING
We use USPS® (average 1-3 business days for delivery). Shipping is free on all orders of $30 or more. USPS® shipping rates apply on orders less than $30, varying based on distance and weight. Please contact Luerown if you need to receive your purchase sooner.