CUSTOMER SERVICE

AT YOUR SERVICE

We work hard to make sure everything about your Luerown experience is amazing. If there's anything we can do to make it even better, please let us know!

 

CHECKOUT

All the items that you have in your shopping bag appear in your order during checkout. If you do not want to order all the items, simply edit your shopping cart before clicking "Checkout." When you click "Submit Order" we verify your credit card. Your order will not be placed and your credit card will not be charged if you do not click "Order Now."

 

CANCELLING AN ORDER

If you would like to cancel or change an order that you've just placed, please call 646.590.0335 as soon as possible. We'll do everything we can to accommodate your request; however, items that have already shipped cannot be cancelled and must be returned or exchanged.

 

SHIPPING AND HANDLING

We use USPS® (average 1-3 business days for delivery). Shipping is free on all orders of $30 or more. USPS® shipping rates apply on orders less than $30, varying based on distance and weight. Please contact Luerown if you need to receive your purchase sooner.

 

RETURNS AND EXCHANGES

The item(s) must be new, unworn, unwashed, unaltered merchandise in resalable condition with original tags attached from our LUEROWN online store. Returns made within 30 days of the purchase date will be eligible for a full refund to the original form of payment.
You may return merchandise by selecting any shipping carrier; however, LUEROWN will not be responsible for the costs associated with the return. We recommend selecting an insured and traceable shipping carrier. We are not responsible for import or shipping fees associated with returns sent from outside the United States. Ship the package to LUEROWN RETURNS, 279 Mott Street, New York, NY 10012. 
 
If you receive an incorrect item or if the merchandise is damaged or defective, please contact LUEROWN immediately by calling 646.590.0335 or by emailing info@luerown.com.
 
Unfortunately, we cannot exchange, replace or credit altered merchandise.
 
Merchandise returns purchased from the LUEROWN Online Store with PayPal may only be returned to the online store via the free prepaid shipping label included with your original order or by using our online link to request a prepaid return label in our “My Account” section.
 
Our Luerown store is unable to process refunds for purchases made with PayPal back to your PayPal account and can only be processed for store credit or exchanged for the full amount of the item(s).

 

ORDER STATUS AND PACKAGE TRACKING

To help you track the status of your shipment, we will include a delivery confirmation number in your shipment notification email. You can check the status of your delivery by entering the package number into the USPS® tracking application at https://tools.usps.com/go/TrackConfirmAction_input

 

PRIVACY POLICY

While we want to share information about Luerown with you on a regular basis, we promise not to be a bother. If ever you are receiving unwanted information simply e-mail us at info@luerown.com or call 646.590.0335.

Luerown values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We DO NOT SELL or rent your personal information to third parties.

By visiting our website, third parties may place cookies on users’ browsers for the purpose of targeted advertising.  These cookies track data such as website activity and IP addresses and may be used to target advertising on other sites based on our users’ online activity.

To opt out of receiving targeted advertising, please visit the Digital Advertising Alliance at http://www.aboutads.info/choices/ for more information.

 

CREDIT CARD SAFEGUARD

At Luerown we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience.

We safeguard the integrity of our customers' credit card information. However, if you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call. Our Customer Service representatives are standing by and they would be happy to take your Luerown order right over the phone.

Protecting the safety of your credit card information is important to us.

We use Secure Socket Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.

SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our web site's servers.

In an effort to make your shopping experience as secure as possible, we recommend that you enter your credit card's 3 or 4 digit security code (CVV). Since the code can only be found on the card itself, providing it helps to prevent credit card fraud.