Refund Policy

Thanks for shopping at our website (www.luerown.com).

If you are not entirely satisfied with your purchase, we are here to help.

How does the return process work?

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Also, it must be in the original packaging. Your item needs to have the receipt or proof of purchase.

How soon will I get my refund? 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to original method of payment, within 7-10 business days.

Which items are non-refundable / non-returnable?

Some of our goods are exempt from being returned. Non-returnable items free gifts, promotional items and personalized items.

There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

How does the refund process work? (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You will also be notified whether your refund is approved or rejected. 
If your refund request is ae approved, your refund will be then processed, and a credit will automatically be applied to your credit card or original method of payment.

Please allow a few business days for the amount to appear back on your card.

I have a late or missing refund*, what should I do? (*if applicable),

If you haven’t received a refund yet, double check your bank account first.
Then, contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@luerown.com

What items are returnable?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Can I refund* the sale items? (*if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

How can I exchange* my items? (*if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@luerown.com and send your item to the following address: 279 Mott Street New York, NY, 10012.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued and mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift givers, and they will find out about your return.

How to ship return items

To return your product, you should mail your product to the following address: 279 Mott Street New York, NY,US 10012

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you couldn't find the answer to your question you can always contact us for any return question at support@luerown.com